Frequently Asked Questions

Everything you need to know about shopping with Dr Sam's.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. Express options are available at checkout for 1-2 day delivery.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.

Are your products dermatologically tested?

Yes, all Dr Sam's products undergo rigorous clinical testing and are formulated to be safe for sensitive skin types.

Do you ship internationally?

Currently, we ship to the United States, Canada, and the United Kingdom. International shipping rates and delivery times vary by location.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your data and do not store full credit card details on our servers.